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FAQ

ASRV

What does ASRV stand for?

All Season Recreation Versatility

What does ASRV mean?

ASRV stands for "All Season Recreation Versatility" which is a design philosophy based on the MAYA principle applied to sportswear design.

ORDERING & PAYMENT

How long will it take for Customer Service to respond?

You can expect a response within 1-3 business days. Our customer service team works Monday-Friday.

I ordered the wrong items. Can I cancel or change my order after it has been placed? 

Unfortunately, we can't edit an order once it has been placed. However, we can try to cancel your order before it ships so you can place another order with the correct items. Please send an email to support@asrv.com with your order number and a request to cancel your order and we will do our best to assist you.

Who is responsible for international taxes and duties?

Taxes and duties incurred by each country on imported items are the customer's responsibility. Custom fees are based on the total value of the products entering your country. Unfortunately, we have no control over this.

SHIPPING & TRACKING

Do you ship internationally?

We ship worldwide. International customers may choose from a range of shipping options with FedEx and USPS.

How long do orders take to ship?

Our warehouse team works Monday - Friday. Orders placed on Friday - Sunday will be shipped out the following Monday or Tuesday. While we work very hard to process and ship all orders in 1-2 days, please allow 2-5 business days for orders to be shipped.  

My tracking information says my package is being returned to sender. What steps can I take to have the package reshipped to me?

Please email customer service at support@asrv.com to let us know. We will take care of any issues with the address and reship your package.

My tracking information says my package was delivered but I never received it?

In the rare case that your tracking information shows “delivered” to your address but you never received your package, we ask that you file a “lost” package claim with your carrier:

 

USPS: https://www.usps.com/help/missing-mail.htm 

 

FedEx: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/ 

 

Once you have filed a claim, send an email to support@asrv.com with the claim number and we will follow up with the shipping carrier.

RETURNS & EXCHANGES

What is your Return/Exchange policy?

We stand behind the quality of every product we sell. If your purchase does not work out for any reason, you may initiate a return or exchange within 21 days of receiving your order. Products must be unwashed and unworn with original tags. We will pay for the return shipping for all US orders. Returns can be refunded back to the original payment method or come in the form of store credit. We cannot offer free return shipping for international orders or refunds on Customs or Duties.


Please note: all sale items are final and cannot be returned for a refund or exchange. We do not accept returns or exchanges on facemasks, face coverings, balaclavas, leggings, underwear or socks.

How do I start a Return or Exchange?

Visit our Returns & Exchanges page to initiate a Return or Exchange.

What is the status of my Return or Exchange?

Please allow 7-14 business days from the time we receive your package to process your return/exchange.

I received the wrong item in my order. What should I do now?

Please send an email with your order number and a photo of the incorrect item we sent you to support@asrv.com. We will immediately send you the correct item with a prepaid return label so that you can return the incorrect item.

GIFT CARDS

Do you sell Gift Cards?

You can purchase Gift Cards here in $100 increments. Gift cards are delivered via email and contain instructions to redeem them at checkout. Our Gift Cards have no additional processing fees.

Do Gift Cards expire?

Gift Cards are programmed to expire after 2 years. If your Gift Card expires and you still have credit on it, please reach out to customer service to create a new Gift Card.

PRODUCT INFORMATION

What does ASRV stand for?

All Season Recreation Versatility

What does ASRV mean?

ASRV stands for "All Season Recreation Versatility" which is a design philosophy based on the MAYA principle and applied to sportswear design.

What’s the best way to wash my ASRV gear?

For the best care, we recommend washing on cold or warm and tumble dry or hang dry.

What’s the best way to find out about restocked items?

For specific items you are interested in, go to the product page and you may enter your email address or phone number to be messaged directly when that item is restocked.

 

The best way to stay up-to-date on general restocks and new product releases is to follow us on our Instagram, Facebook and sign up for our mailing list.

CAREERS

Is ASRV hiring?

The best way to find out about job opportunities at ASRV is to follow us on LinkedIn.

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