Returns & Exchanges
We stand behind the quality of every product we sell. Therefore, if you are unsatisfied with your purchase from ASRV, you can return it for a refund or exchange within 14 days of receiving your order.
Products must be unwashed and unworn with original tags.
No returns or exchanges on leggings, underwear, facemasks or socks.
All markdown sales are final and no exchanges or returns will be accepted on sale items.
U.S. Returns and Exchanges
Please submit a return or exchange request at our Returns & Exchanges Center. We will provide you with a prepaid shipping label to return your item for a refund or exchange. If you are returning a product, we will refund you the price of the original order excluding shipping within 7 business days after we receive the product in returnable condition at our warehouse. If you are exchanging a product we will issue you store credit within 7 business days after we receive the product in exchangeable condition at our warehouse.
International Returns and Exchanges
To initiate an international return or exchange, please fill out the appropriate International Returns Form or International Exchanges Form (both forms were included in your order envelope with your invoice or you can click either for a printable PDF). Include the form with your return/exchange item and ship to the address listed below. If you are returning a product, we will refund you the price of the original order excluding shipping once we receive the product in returnable condition at our warehouse. If you are exchanging a product, we will issue you store credit that is redeemable immediately once the product arrives at our warehouse in returnable condition. Unfortunately we cannot offer refunds on international shipping or customs and duties charges.
Please ship all returns and exchanges to:
221 SE Main St.
Portland, OR 97214