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Terms and Conditions

Shipping Policy

During sales and holidays allow 7-10 business days for processing before shipment. Tracking information is automatically sent to the email address you provide at checkout. If you do not receive tracking information within 1-2 business days after the above processing time, please check your spam folder. Shipping rates are based on weight, destination, and method, and we charge you only what we pay.

 U.S.

Customers within the U.S. may choose from a range of shipping options with USPS, FedEx, and UPS. All shipments to PO boxes will be shipped via USPS. Shipments within the US are estimated to take 3-5 business days in transit. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. ASRV is not responsible for delays caused by the post office or lost packages due to address errors.

International

International customers may choose from a range of shipping options with FedEx and UPS Mail Innovations. International packages are estimated to take 5-30 business days; however, faster options are available. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. ASRV is not responsible for delays caused by the post office or lost packages due to address errors.

Duties and Taxes

Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees, your package will be returned to ASRV and we will refund you the cost of the order excluding shipping.

Returns & Exchanges

We stand behind the quality of every product we sell. Therefore, if you are unsatisfied with your purchase from ASRV, you can return it for a refund or exchange within 14 days of receiving your order.

 Holiday Returns and Exchanges

We are extending our Return/Exchange window for the holidays. If you make your purchase between November 22nd - December 26th, you will be able to use our online RMA system to process an exchange or return up until January 31st.

Any items purchased at a marked down price are eligible for size exchanges and returns for STORE CREDIT ONLY. If you purchase an item at any marked down price you are not eligible for a cash refund.  We offer free return shipping inside the U.S.

All items with a ‘Final Sale’ notification are final and no exchanges or returns will be accepted on Final Sale items.

 Return Conditions

Products must be unwashed and unworn with original tags.

No returns or exchanges on leggings, underwear, facemasks, shorts with liners, or socks.

All items with a ‘Final Sale’ notification are final and no exchanges or returns will be accepted on Final Sale items.

 U.S. Returns and Exchanges

Please submit a return or exchange request at our Returns & Exchanges Center. We will provide you with a prepaid shipping label to return your item for a refund or exchange. If you are returning a product, we will refund you the price of the original order excluding shipping within 7-10 business days after we receive the product in returnable condition at our warehouse. If you are exchanging a product we will issue you store credit within 7-10 business days after we receive the product in exchangeable condition at our warehouse.

Exchange Requests

At ASRV we process exchanges a little differently than you may be used to. For all regular priced items, when we receive and process your exchange back at our warehouse, instead of sending you the item, we will immediately issue you store credit. Your instant store credit will be sent to your email so that you can place a new order for the new size, color or item you want to exchange. This gives you complete control of your exchange! 

 International Returns and Exchanges

To initiate an international return or exchange, please fill out the appropriateInternational Returns Form orInternational Exchanges Form (both forms were included in your order envelope with your invoice or you can click either for a printable PDF). Include the form with your return/exchange item and ship to the address listed below. If you are returning a product, we will refund you the price of the original order excluding shipping once we receive the product in returnable condition at our warehouse. If you are exchanging a product, we will issue you store credit that is redeemable immediately once the product arrives at our warehouse in returnable condition. Unfortunately we cannot offer refunds on international shipping or customs and duties charges.

Please ship all returns and exchanges to:

ASRV Returns/Exchanges

221 SE Main St.

Portland, OR 97214

USA